Manage Windows and Linux Servers, VMWare Hosts, HP SAN Array, Shoretel IP system, Ruckus APs, Aruba Switches, Sonicwall Firewall, Microsoft 365 Administration, including Exchange Online and Azure AD in a medium scale environment of 20+ servers, 15+ locations, and 800+ users. Developed and implemented policies for using and updating school-owned hardware and software. Managed Kaspersky for virus and malware protection. Promoted from Desktop Support Specialist.
Cybersecurity - Designed and implemented a program to educate students and staff on security issues. Conducted phishing simulations. Implemented policies on servers/systems to mitigate risk, including Multi Factor Authentication and Azure AD security best practices. Ensured compliance with applicable regulations. Introduced privileged access management to restrict elevated permissions for all IT staff in a previously unmanaged environment.
Instructing - Led orientation and training workshops for new staff and students. Documented technical procedures to be followed by staff and students. Taught 3D printing workshops for 3rd graders over the summer.
Remote Learning - Transitioned the school's education system from in-person learning to Microsoft Teams and Zoom in response to the COVID-19 pandemic. Integrated with Rediker SIS (Student Integration Systems).
Vendor Management - Managed vendors, re-negotiated contracts, researched options for new hardware and software licensing, and presented options to Management for budget approval.
Process Improvements - Implemented new processes that reduced the school's printing budget by over 25%. Setup automated computer imaging and inventory management system thereby significantly reducing setup time and increasing efficiency.
Technical Environment - Set up multiple VMware ESXi host clusters. Managed SonicWall firewalls, Ruckus access points and Aruba switches. Managed a majority Windows Server environment with some Ubuntu servers.